Konferencje

digitalization of public administration

We invite you to participate online in a conference on the digital transformation of public administration, as exemplified by the tasks performed by the Polish Social Insurance Institution ZUS. The event will take place on October 23, 2024, from 9:30 AM to 3:00 PM at the ZUS Headquarters in Warsaw.

The event will be divided into three thematic panels:

10.00 – 11.15 „Digital transformation of the public sector”

Moderator: Prof. Andrzej Sobczak, PhD (Warsaw School of Economics)

• Sławomir Wasielewski (Board Member supervising the Operations and Systems Management Division at the ZUS Headquarters)
• Hubert Gniadowicz (Deputy Director of the Central IT Center)
• Grzegorz Napieralski (Member of Parliament, Chair of the Permanent Subcommittee on Artificial Intelligence and Algorithm Transparency, Deputy Chair of the Committee on Digitalization, Innovation, and Modern Technologies)
• Dariusz Śpiewak (Board Member of the Polish Post)
• Agnieszka Jankowska, PhD (Chair of the Digitalization Council at the Ministry of Digital Affairs)

11:30 - 12:45 "Plain language and content design in e-services for the citizens"

Moderator: Monika Marczyk (head of the Unit of Content and Publications` Design, Office of the President, ZUS  Headquarters)

• Ewa Wasilewska (UX writer, Central IT Center, mObywatel app)
• Anna Talarczyk (expert in E-service Quality and Customer Experience, eHealth Center, IKP app)
• Tomasz Piekot, PhD (Plain Polish Lab, University of Wrocław)
• Anna Szybalska-Idzik (head of the Publishing and Plain Language Promotion Department, Ministry of Funds and Regional Policy, "Prosto i Kropka" Project)
• Stanisław Konował (expert in Plain Language Application, Office of Education and Promotion, Ministry of Justice)

13:45 - 15:00 "Big Data and AI in customer service"

Moderator: Wiesław Paluszyński (president of the Polish Information Processing Society)

• Prof. Bartłomiej Śnieżyński, PhD (AGH University of Science and Technology in Kraków)
• Bartłomiej Prystupa (director of the Internal Systems Development Department, ZUS Headquarters)
• Krzysztof Trawiński (director of the IT Center, ZUS)
• Prof. Wojciech Cellary, PhD (WSB Merito University in Poznań)

Participation in the conference is free of charge.

Participation in the conference is free of charge. The conference will be broadcast online on the YouTube channel Elektroniczny ZUS and

ZOOM

https://us02web.zoom.us/j/84649595844?pwd=GDXcsH1lXFmVqoB7BzYka16rT8ysK8.1

Access code: 198608

You can choose the language version.

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The conference is part of the celebrations of the 90th anniversary of the Polish Social Insurance Institution ZUS.

The 90th anniversary celebrations of ZUS are held under the
Honorary Patronage of Andrzej Duda,  President of the Republic of Poland.

Warsaw

2024.10.23

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